Shipping & Returns

Shipping

In-stock orders are normally prepared for shipment promptly after payment and address verification. Free standard shipping is offered to eligible addresses within the 48 contiguous United States. Delivery timing varies by item, destination, carrier availability, weather, holidays, and other conditions.

Oversized products may be delivered by a freight carrier. The carrier may contact you to schedule a delivery window. Unless an upgraded service is purchased, standard freight delivery generally does not include inside delivery, unpacking, carton removal, assembly, or disposal.

We do not normally ship to APO, FPO, or P.O. Box addresses. Contact us before ordering for destinations outside the contiguous United States.

Inspecting delivery

Inspect the carton before signing. Note visible damage on the delivery receipt, photograph the damage, retain all packaging, and contact us immediately at sales@transformerscooter.com.

Returns

To request a return, contact us for a Return Authorization within seven days after delivery. Products must be new, unused, undamaged, complete, and returned in their original packaging. The customer is responsible for return freight unless otherwise agreed in writing. A 20% restocking fee may apply. Accessories are normally final sale unless defective or damaged in transit.

Refused deliveries may be subject to original shipping charges, return freight, and a 25% restocking fee. Approved refunds are normally processed after the returned product is received and inspected.

Important: This starter policy must be reviewed and approved by the store owner before launch. Applicable law may provide additional rights.